Returns / refunds
We know that it is sometimes necessary to return an order. Here is the important information to make the process as easy as possible:Return period
You can return ordered goods within 14 days from the date of delivery. We are here to make the returns process as transparent and efficient as possible.Return address
ahg-Anschütz Handels GmbH / Retourejabolo-Versandzentrum
Raiffeisenstraße 26
89079 Ulm
Germany
Please do not send returns to Theilheim! Our warehouse is located in Ulm, returns to Theilheim will lead to delays in the process!
You can find the form here.
Cost of returns
Please note that you are responsible for the cost of returning the goods. We recommend choosing a shipping service with a tracking option to ensure that the return reaches us safely.Return form
To make the return process easier, please download the return form, fill it out and enclose it with the return.You can find the form here.
Return process
Once we have received your return, it will be carefully checked. Please allow us up to 5 working days to complete the inspection process. After a successful check, the refund will be made within this period and will always be credited to the payment method you selected at the time of purchase.Contact us
If you have any further questions about our returns policy, please do not hesitate to contact us. Simply contact our customer service team using the contact form.Thank you for your understanding and cooperation. We appreciate your trust in our products and services.
Your jabolo team